Creating Purposeful, Collaborative, Tactical Work on the Frontline: SAP’s Steve Hunt

Jun 14, 2023 · 50m 3s
Creating Purposeful, Collaborative, Tactical Work on the Frontline: SAP’s Steve Hunt
Description

Frontline workers can have an outsized influence on the success of an organization. They are often the only interface our customers have with a brand. At RedThread Research, we have...

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Frontline workers can have an outsized influence on the success of an organization. They are often the only interface our customers have with a brand. At RedThread Research, we have been diving into how to support frontline workers more holistically which is why this season we are focusing on the unique challenges that frontline workers face. We’ll also explore the changes organizations are making to empower them, as well as the good things happening on the frontline and how organizations can adapt those practices more broadly.In this episode, we welcome Steve Hunt from SAP. Steve has a unique perspective based on his work as an organizational psychologist in the technology space. This discussion was a fantastic way to open the conversation and sets the bar high for the rest of the season. Don’t miss it; press play now to listen.

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Author Stacia Garr & Dani Johnson
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