Customer support consumes hours every week for solo operators—answering the same questions repeatedly, missing emails at midnight, losing context across platforms. This episode builds a working support workflow that catches common questions before they reach your inbox and escalates the tricky ones automatically. The hosts set up a chatbot using no-code tools, connect it to your email and knowledge base, and test what happens when customers ask questions your bot has never seen. You'll see the setup cost roughly $50 monthly and watch the moment the bot confidently hallucinates an answer—and how to build guardrails so it doesn't. By the end, you have a system that handles 60% of incoming support requests while you sleep, and a clear handoff process for the rest.