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SWCRN President Ron Gross walks us through the eight steps of an effective apology, and why apologizing is not a sign of weakness.

You can learn more at SWCRN.org.
SWCRN President Ron Gross walks us through the eight steps of an effective apology, and why apologizing is not a sign of weakness. You can learn more at SWCRN.org. read more read less

6 years ago #agreement, #apology, #compassion, #conflict, #disagreement, #listening, #resolution, #strength, #weakness