New York City is a complex place in which to work within public safety. In the middle of it all is the 911 system that receives calls from citizens and dispatches first responder resources. In this podcast I interview Chris Carver, a former Chief Dispatcher and Director of Fire Dispatch Operations for the New York City Fire Department where he helped to coordinate the response to some of New York City’s largest disasters. We discuss the status of 911 systems in general and dominance of technology that increasingly is being used within 911 systems. Additionally, we talk about how New York City and other communities can work to become more disaster resilient. Today Chris is Hexagon’s Director of Sales for the Eastern United States.

This podcast is sponsored by T-Mobile for Government, providing innovative connectivity solutions that help government better serve citizens by enabling agencies to work more intelligently, efficiently, and securely. Their mobile device management solutions help safeguard sensitive data and their network is ideal for unlocking game-changing loT technology.  T-Mobile provides 24x7x365 support, so they are ready to help you when communications are critical.  It all starts with America’s largest, fastest, and now according to a third-party rating service umlaut, it is the most reliable 5G network, as well as the tools that help you take advantage of 5G.  T-Mobile offers an amazing customer experience and outstanding value—with no tradeoffs.  They have the most reliable 5G according to umlaut based on crowdsourced user experience data (Sept 2020 to Feb 2021). They also have the fastest 5G according to Opensignal Awards based on average speeds (USA: 5G User Experience Report April 2021). See 5G device, coverage, & access details at T-Mobile.com. 

Eric Holdeman is a professional emergency manager who is passionate about providing information that can help families, businesses & governments become better prepared for disasters of all types. Hear first hand expert insights from Eric on his Podcast, Blog & EricHoldeman.com.



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