240. Bringing the Human Touch to Digital Banking w/ Caitlin Drake
Download and listen anywhere
Download your favorite episodes and enjoy them, wherever you are! Sign up or log in now to access offline listening.
240. Bringing the Human Touch to Digital Banking w/ Caitlin Drake
This is an automatically generated transcript. Please note that complete accuracy is not guaranteed.
Description
Experience and Digital Banking at Busey, an organization recently honored as one of America’s Best Banks by Forbes and one of the Best Banks to Work For by American Banker....
show moreThis conversation centers around:
- Why customer experience is not a “nice to have” and how to break that misconception at the C-suite level
- How a 150 year-old Brand Promise still guides Busey today
- How Busey’s team is humanizing digital banking
- How a perceived cost center became a meaningful and award-winning care center
- What the status-quo of the banking industry is today
- What Caitlin’s motivation was behind becoming a Certified Customer Experience Professional (CCXP)
More information about Caitlin and today’s topics:
- LinkedIn Profile: https://www.linkedin.com/in/caitlin-drake-ccxp-b6551310/
- Company Website: https://www.busey.com/
Subscribe, listen, and rate/review the Customer Experience Podcast on Apple Podcasts, Spotify, Amazon, or Google Podcasts, and find more episodes on our blog.
Information
Author | Sweet Fish |
Organization | Sweet Fish |
Website | bombbomb.com |
Tags |
Copyright 2024 - Spreaker Inc. an iHeartMedia Company