What would you rather do — go to the dentist or call customer support? Forty-eight percent of us say they'd rather have the root canal.
Creating customer amazement by delivering consistent, predictable above-average service is what brings people back to your business again and again.
In this first episode of Five9’s newly rebranded Dare to Reimagine podcast, I interview Shep Hyken, chief amazement officer at Shepard Presentations, about the role of amazement in customer experience. 
Join us as we discuss:
- The keys to creating amazement in customers
- Being slightly better than average, aka the extra degree
- Empowering employees to deliver excellent service
- Embracing the basics: appreciation, feedback, and improvement

Check out this resource we mentioned during the podcast:
I’ll Be Back by Shep Hyken


Ready to rethink what’s possible in CX? Subscribe to every episode on Apple Podcasts, Spotify, or our website.
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