139. Building Customer-Centric Innovation Into Your Company Culture w/ Dennis Geelen
Jun 1, 2021 ·
43m 33s
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Description
If you can combine customer-centricity and innovation as a cultural mindset pervasive throughout your company, then you’ve really got a recipe for long-term success. In this episode, I interview Dennis...
show more
If you can combine customer-centricity and innovation as a cultural mindset pervasive throughout your company, then you’ve really got a recipe for long-term success.
In this episode, I interview Dennis Geelen, Founder at Zero In and author of The Zero In Formula, about building customer-centric innovation into the company's cultural mindset.
Dennis and I also talked about:
- The 3 main components of customer experience
- Why indifference, not hate, is the opposite of love
- All things CCI and how it affects culture
- Calculating the lifetime value of your customers
- Reducing hunger and raising community love
Subscribe, listen, and rate/review the Customer Experience Podcast on Apple Podcasts, Spotify, Google Play or Google Podcasts, and find more episodes on our blog.
Listening on a desktop & can’t see the links? Just search for The Customer Experience Podcast in your favorite podcast player.
show less
In this episode, I interview Dennis Geelen, Founder at Zero In and author of The Zero In Formula, about building customer-centric innovation into the company's cultural mindset.
Dennis and I also talked about:
- The 3 main components of customer experience
- Why indifference, not hate, is the opposite of love
- All things CCI and how it affects culture
- Calculating the lifetime value of your customers
- Reducing hunger and raising community love
Subscribe, listen, and rate/review the Customer Experience Podcast on Apple Podcasts, Spotify, Google Play or Google Podcasts, and find more episodes on our blog.
Listening on a desktop & can’t see the links? Just search for The Customer Experience Podcast in your favorite podcast player.
Information
Author | Sweet Fish |
Organization | Sweet Fish |
Website | - |
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