133. The 4 A’s of Customer Experience w/ Leah Chaney
Apr 27, 2021 ·
46m 44s
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Description
Not only should everyone want to have customer experience as an integral part of their org’s DNA, but they should also be accountable for the fact that they are a...
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Not only should everyone want to have customer experience as an integral part of their org’s DNA, but they should also be accountable for the fact that they are a part of the customer’s experience.
In this episode, I interview Leah Chaney, Founder and Chief Experience Officer at BetterGrowth, about her brilliant 4 A’s of Accountability bucketing system.
Leah talked with me about
- How customer experience is like a theme park
- The 4 As and how to scale them
- How to weave retention into all of your goals
- Cultural impediments to the CX conversation
Check out these resources we mentioned during the podcast:
- Buc-ee’s
- BreakoutCS
- Revenue Collective
Subscribe, listen, and rate/review the Customer Experience Podcast on Apple Podcasts, Spotify, Google Play or Google Podcasts, and find more episodes on our blog. Listening on a desktop & can’t see the links? Just search for Customer Experience Podcast in your favorite podcast player.
show less
In this episode, I interview Leah Chaney, Founder and Chief Experience Officer at BetterGrowth, about her brilliant 4 A’s of Accountability bucketing system.
Leah talked with me about
- How customer experience is like a theme park
- The 4 As and how to scale them
- How to weave retention into all of your goals
- Cultural impediments to the CX conversation
Check out these resources we mentioned during the podcast:
- Buc-ee’s
- BreakoutCS
- Revenue Collective
Subscribe, listen, and rate/review the Customer Experience Podcast on Apple Podcasts, Spotify, Google Play or Google Podcasts, and find more episodes on our blog. Listening on a desktop & can’t see the links? Just search for Customer Experience Podcast in your favorite podcast player.
Information
Author | Sweet Fish |
Organization | Sweet Fish |
Website | - |
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