123. Transforming Customer Relationships with Transparency and Collaboration w/ Scott McCorkle
Sign up for free
Listen to this episode and many more. Enjoy the best podcasts on Spreaker!
Download and listen anywhere
Download your favorite episodes and enjoy them, wherever you are! Sign up or log in now to access offline listening.
Description
These trends will be important for the future of CRM: transparency, multiple companies working together, and proving value using a new wave of enterprise software and data sharing. What if...
show moreIn this episode, I interview Scott McCorkle, CEO at MetaCX, about how to reinvent CRM with transparency.
Scott and I talked about:
- The definition of competitive customer experience
- Trends in enterprise software driven, in part, by the pandemic
- Feedback on MetaCX’s emotional outcome-based view of relationship
- Embracing uncertainty, challenge, and mistakes in the startup world
Check out these resources we mentioned during the podcast:
- Scott Dorsey
- Delta Airlines
- MetaCX
Subscribe, listen, and rate/review the Customer Experience Podcast on Apple Podcasts, Spotify, Google Play or Google Podcasts, and find more episodes on our blog.
Listening on a desktop & can’t see the links? Just search for the Customer Experience Podcast in your favorite podcast player.
Information
Author | Sweet Fish |
Organization | Sweet Fish |
Website | - |
Tags |
-
|
Copyright 2024 - Spreaker Inc. an iHeartMedia Company