What can we learn from a deep dive into connecting, communicating, and converting more effectively — despite the challenges of digital, virtual, and online spaces — from people who are out there doing it every single day?
I’m Ethan Beute, Chief Evangelist at BombBomb and host of The Customer Experience Podcast.
In this episode, I share four takeaways answering that question, which I learned from researching the Wall Street Journal bestselling book Human-Centered Communicationwith Steve Pacinelli. My presentation includes clips from several of the experts we featured, including Lauren Bailey, Shep Hyken, Dan Hill PhD, Mario Martinez Jr., Morgan J Ingram, Julie Hansen, and Adam Contos.
Listen to how to turn today’s path into tomorrow’s revenue with human-centered communication techniques:
Restore human emotion to our impoverished experiences online
Balance the tech touch and the human touch
Focus on outcomes, not systems, processes, or goals
Value the immeasurable   


Resources:
See the full presentation with visuals here: https://youtu.be/bqtVXvJOeT0  


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