193. The Culture of Innovation vs The Work of Innovation w/ Lee Jelenic
Sign up for free
Listen to this episode and many more. Enjoy the best podcasts on Spreaker!
Download and listen anywhere
Download your favorite episodes and enjoy them, wherever you are! Sign up or log in now to access offline listening.
Description
How do you operationalize innovation? One way is to build innovation into the company culture by incentivizing ideas. In this episode, I interview Lee Jelenic , Chief Innovation Officer at...
show moreIn this episode, I interview Lee Jelenic , Chief Innovation Officer at United Wholesale Mortgage , about living out the six pillars of his company by committing to continual improvement and preserving the human touch.
Lee and I talked about:
- How positive client experience helps to cut through the noise
- Why “client” signifies a longer-term relationship than “customer”
- What guiding philosophy led to growth from 2K to 8K team members
- How the value of innovation is expressed throughout the company
- Where humans and tech should intersect
Check out these resources we mentioned:
- Lee Jelenic on LinkedIn
- UWM.com
- FindAMortgageBroker.com
- Mat Ishbia on LinkedIn
- Mark Fields on LinkedIn
- Jim Farley on LinkedIn
- Delta Airlines
Subscribe, listen, and rate/review the Customer Experience Podcast on Apple Podcasts,Spotify , Google Play or Google Podcasts , and find more episodes on our blog.
Information
Author | Sweet Fish |
Organization | Sweet Fish |
Website | - |
Tags |
-
|
Copyright 2024 - Spreaker Inc. an iHeartMedia Company