Support agents are often on the front lines for businesses. Dealing with frustrated customers while working through repetitive tasks can be daunting. Tasks pile up, which leaves agents with a backlog and in situations like this, the danger of burnout becomes pretty real. Research at Cornell said 87% of workers reported high, or very high levels of stress in call centers. Are employers doing enough to combat burnout?

The top driver of burnout 1:28
Signs of burnout that managers should look for 3:15
Things you can do to manage and prevent burnout 4:54
Showing support and gratitude for your team members 6:17
Provide variety 7:18
Create and communicate career paths 8:36

“Strong onboarding programs are critical to the success of all agents on our teams. I think it’s important to establish what the essential tools, foundational skillsets are for agents to be able to deliver that type of customer experience.” 5:19