“911 Crisis Center” is the new series which gives viewers a front row seat to the High-Intensity environment dispatchers thrive in during emergencies. Each episode drops viewers in the middle of the action at a dynamic Chagrin Valley area emergency call center in Ohio. At the center, the responders’ calm demeanor, quick thinking and ability to draw out essential information from callers in the midst of extreme situations is often the difference between life and death. From gut-wrenching to heartwarming, these very first responders hear it all over the course of a 12-hour shift.

Team members’ experience varies from those who are 20-year veterans to those who are just starting out. However, all dispatchers are primed and ready to respond to a wide array of panic-stricken callers. Hearing callers terrorized by shots fired, angered over stolen cars, tearfully pleading during life-threatening medical emergencies and anxiety ridden over lost children makes working efficiently critical. The dispatchers work to swiftly extract needed intel while calming the callers, providing them with detailed, life-saving instruction and relaying all pertinent details to law enforcement on the ground and en route.