Transforming the Customer Experience One Person at a Time | Randall King
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Description
In this episode we have Randall King, the President of Commercial Solutions at Conduent. As the Group President of Customer Experience Management, Randall has responsibility for 25k customer experience professionals...
show moreAdvice for someone starting out in the customer space 2:38
Priority and balance 6:54
Good and bad lessons learned 10:41
Exciting trends in the market 18:57
Working from home 21:41
A summary statement for transforming your business 26:33
“Perfection is the enemy of done and it’s hard to turn a ship that’s not moving. In my career I’ve had so much more success if you just get under way and of course things like agile methodologies really help with that with sprints, but just get out there and get going. Course correct as you go. You’ll learn, you’ll get better, and as you have progress, people get excited, and then they want to achieve more and before you know it, you’re really driving out some great results.” 3:34
https://www.linkedin.com/in/rking2002/
randall.king@conduent.com
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Author | Gabe Larsen |
Organization | Gabe Larsen |
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