The Power of Service | Gordana Warga and Chad Horenfeldt
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Description
We wanted to chat with two special guests, Gordana Warga, the Director of Global Support at Kustomer, and Chad Horenfeldt, customer service and customer experience leader also at Kustomer. We...
show moreThoughts on customer service week and its importance 1:21
Impacting long lasting client relationships 3:58
Encouraging customer obsession 7:22
Celebrating customer service 12:03
“We all take the time to recognize the small wins and to really recognize when we’ve helped each other and when we’ve helped clients. So we’ll do a lot via Slack and via other channels where we really just give shoutouts and reward all of the positive things we see throughout the day.” 5:43
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Author | Gabe Larsen |
Organization | Gabe Larsen |
Website | - |
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