The Power of Lifecycle Management to Drive the Customer Experience | Danilo Pozo
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Description
Today we have special guest Danilo Pozo, the Vice President of Customer Experience for Latin America at Cisco, to discuss lifecycle management and making the best of your customer experience....
show moreLifecycle management 3:41
The culture shift 5:37
Bring your customer into one place 9:40
How it can be different in less developed regions 11:34
Advice and lessons learned for newer companies 13:37
“Another thing that I think is really interesting about now is talent, right? There is so much talent around the world that you don’t have to be in one place now. You can gather talent from different places in the world for one common factor and that would allow emerging markets to be more attractive to main companies, and we’re trying to see that, how you get the best talent from different places in the world for one company.” 12:47
https://www.linkedin.com/in/danilo-pozo-vp-cx-cisco/
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Author | Gabe Larsen |
Organization | Gabe Larsen |
Website | - |
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