What's Wrong With Customer Service? | Gabe Larsen and Vikas Bhambri

Jun 24, 2021 · 21m 19s
What's Wrong With Customer Service? |  Gabe Larsen and Vikas Bhambri
Description

Today it’s just Vikas and Gabe talking about the issues faced the most in the CX industry and solutions for dealing with them. We discuss how companies might be trying...

show more
Today it’s just Vikas and Gabe talking about the issues faced the most in the CX industry and solutions for dealing with them. We discuss how companies might be trying to manage their customer feedback, and then talk about what employees might be experiencing in their own work life and recognizing when they’re frustrated or losing focus in their job and being able to track the data for that. B to B and B to C companies have their various problems and issues that we distinguish and for which we come up with some solutions.

Is customer feedback being managed more often? 3:10
2 things we would do if we had a magic wand 5:56
B to B and B to C customer service 14:00
Varying customer experience 17:19

“We can detect the sentiment of a customer’s email. What if we could detect the sentiment of an employee’s Slack or email? Maybe it will actually show that there’s a negative sentiment, like they’re getting more and more disenfranchised or hostile in their emails because they’re frustrated.” 8:46
show less
Information
Author Gabe Larsen
Organization Gabe Larsen
Website -
Tags

Looks like you don't have any active episode

Browse Spreaker Catalogue to discover great new content

Current

Podcast Cover

Looks like you don't have any episodes in your queue

Browse Spreaker Catalogue to discover great new content

Next Up

Episode Cover Episode Cover

It's so quiet here...

Time to discover new episodes!

Discover
Your Library
Search