Today we meet with Chief Operating Officer at UJET, Vasili Triant, and we talk about how companies have been adapting to the age of the mobile phone. Vasili tells us that people have been saying voice is going to die out since the late 90’s, but the reality is that all channels have been on the rise, meaning even demand for voice interactions is increasing. Vasili tells us about how they interact with their consumers and what UJET is doing to collect their data and take care of them based on their needs.

Does voice have a place in today’s market? 1:42
The big challenges that contact centers are facing now 3:37
Why some companies haven’t been able to change 7:20
How UJET is solving current problems 18:24

“The biggest thing frankly is, where are consumers today? They’re on their smartphones, they’re on web, and meet them where they’re at. So we essentially embed the connectivity between a consumer brand and their app, and we don’t make the consumer go outside of it.” 19:30

https://www.linkedin.com/in/vasilitriant/