How Companies Are Evolving in the Mobile Age | Vasili Triant
Jun 10, 2021 ·
24m 18s
Download and listen anywhere
Download your favorite episodes and enjoy them, wherever you are! Sign up or log in now to access offline listening.
Description
Today we meet with Chief Operating Officer at UJET, Vasili Triant, and we talk about how companies have been adapting to the age of the mobile phone. Vasili tells us...
show more
Today we meet with Chief Operating Officer at UJET, Vasili Triant, and we talk about how companies have been adapting to the age of the mobile phone. Vasili tells us that people have been saying voice is going to die out since the late 90’s, but the reality is that all channels have been on the rise, meaning even demand for voice interactions is increasing. Vasili tells us about how they interact with their consumers and what UJET is doing to collect their data and take care of them based on their needs.
Does voice have a place in today’s market? 1:42
The big challenges that contact centers are facing now 3:37
Why some companies haven’t been able to change 7:20
How UJET is solving current problems 18:24
“The biggest thing frankly is, where are consumers today? They’re on their smartphones, they’re on web, and meet them where they’re at. So we essentially embed the connectivity between a consumer brand and their app, and we don’t make the consumer go outside of it.” 19:30
https://www.linkedin.com/in/vasilitriant/
show less
Does voice have a place in today’s market? 1:42
The big challenges that contact centers are facing now 3:37
Why some companies haven’t been able to change 7:20
How UJET is solving current problems 18:24
“The biggest thing frankly is, where are consumers today? They’re on their smartphones, they’re on web, and meet them where they’re at. So we essentially embed the connectivity between a consumer brand and their app, and we don’t make the consumer go outside of it.” 19:30
https://www.linkedin.com/in/vasilitriant/
Information
Author | Gabe Larsen |
Organization | Gabe Larsen |
Website | - |
Tags |
Copyright 2024 - Spreaker Inc. an iHeartMedia Company