Is Video the Future of Customer Service? | Wade Radcliffe
Sign up for free
Listen to this episode and many more. Enjoy the best podcasts on Spreaker!
Download and listen anywhere
Download your favorite episodes and enjoy them, wherever you are! Sign up or log in now to access offline listening.
Description
Today we’re talking about the importance of visual context in customer service and to do that we brought on Vikas Bhambri and Wade Radcliffe, who was Director of Business Development...
show moreWade’s intro 0:30
Why is it important to introduce visuals? 1:48
An example from Vikas 7:08
Visuals and car dealerships 10:33
How to start with visuals 13:43
How it works 15:08
“So I’ve seen your space, now let’s have a face to face conversation about how we go about ordering furniture for you, for example. Like a lot of things in the contact center world, you kind of want to have your channels work for you as opposed to you trying to make a certain channel work perfectly.” 6:42
Information
Author | Gabe Larsen |
Organization | Gabe Larsen |
Website | - |
Tags |
Copyright 2024 - Spreaker Inc. an iHeartMedia Company