The Four Steps To Transforming a CX Organization | Hunter Schoettle
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Description
Today we’re going to be talking about transforming your CX organization. To do that we got with us today the Head of Customer Experience at Patient Pop, Hunter Schoettle. We...
show moreAbout Hunter 0:54
The hiring process 5:24
How data helps them transform 8:22
Which metrics have been right 10:26
Best way to operate outside of your box 14:43
“The main bread and butter, main focus though is on customer retention and that’s really where my department thrives and gives the most value to the company, using those frontline interactions to both gather data, and then analyze and use that to help continually improve the product.” 1:52
Information
Author | Gabe Larsen |
Organization | Gabe Larsen |
Website | - |
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