Building a Customer Centric Culture | Annette Pedroza
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Description
In today’s episode, we have customer experience expert, Annette Pedroza, who has been in the customer service vocation for 20 years now. She gives 3 tips on how to build...
show moreAbout Annette 0:41
3 tips on how to build a customer focused foundation starting with #1 3:29
Tip #2 7:16
Tip #3 7:46
What got the employees around this new way of thinking 15:30
“Now you had employees who had no direct connection prior to that and now they had a chance to talk directly to the customer and really live that customer centricity value. I just did this one team at a time and before you know it, one VP is talking to another VP and then people are knocking at my door and saying ‘Hey we want to participate. How do we become part of this?’ So really starting small and just growing your sphere of influence and leveraging you that leadership to spread your message. Size doesn’t matter, you can influence a company of any size.” 18:32
https://www.linkedin.com/in/annette-pedroza-ccxp-8465b5/
Information
Author | Gabe Larsen |
Organization | Gabe Larsen |
Website | - |
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