Great CX Starts With Happy Agents | Derek Hixon
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Description
In this episode, we talk to Derek Hixon, Director of Customer Support and Implementation at WordStream. He has been working for 15 years in support and also has a pretty...
show moreHis background 1:38
What has made Derek successful 2:57
Things that have changed the way Derek looks at support 11:23
Case analysis 16:10
Working in a box 19:30
“Things are better if they’re done right and slowly and usually you benefit from it in the long term. You can always get short term success with things, but if you have the luxury of time, which you don’t always have obviously, you can do really great things.” 9:02
https://www.linkedin.com/in/digitalderek/
Information
Author | Gabe Larsen |
Organization | Gabe Larsen |
Website | - |
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