Fan-to-Fan Customer Support | Douglas Kramon, ESPN
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Description
Today we talk to Douglas Kramon, Director of Customer Operations and Fan Support at ESPN. In this interesting conversation, Gabe and Douglas discuss how customer care and agent care drives...
show moreDouglas’s background 1:02
The recent changes in sports 2:58
Be brief, be bright, and be gone 6:14
Tools they use at ESPN 15:19
“We like to say, and we believe this wholeheartedly, for customer service we are fellow fans in the stands. With our fans, we’re not the suits in the suites, meaning we’re there with you. We’re sports fans just like you and we understand what you’re going through. And if you want to talk a little sport, we do too.” 7:17
https://www.linkedin.com/in/douglaskramon/
Information
Author | Gabe Larsen |
Organization | Gabe Larsen |
Website | - |
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