Kustomer announced it has acquired Reply.ai, a customer service automation platform that helps companies scale intelligent customer service without compromising experience. Our guest today, Omar Pera, CEO of Reply AI, is sharing how companies are winning by propelling an effortless customer experience using AI and automation. We all know that customer experience is becoming more important than ever before. Businesses who prioritize customer experience are the ones succeeding. But how can companies continue to execute on a high level of service without hiring an army of people, or sacrificing the human touch? Tune in to discover how to make customer service faster and smarter.

About of Omar and Reply 1:30
Why do we need bots? 8:41
Examples of AI in customer Service 12:20
Do’s and Dont’s of AI for CX 20:17

“If the customer says absolutely anything that is not related to ‘where is my order’ you go to an agent directly, without waiting, without doing anything, without rephrasing…” 21:45