It's getting increasingly difficult for businesses to get feedback from customers in this fully remote world. We sat down with Hilary Curran from Guru, a customer service knowledge management company, to dive deeper into the techniques and practices they are taking to stay connected and elevate the customer voice during this remote reality. Join us in this episode to discover insights about how to boost your customer experience and make the process easier.

Amplifying the Customer’s Voice 1:58
Collecting 3:51
Getting Customers Involved 7:34
Share and Discuss 8:58
Close the Loop 14:38


“ We’ve created a series of questions that we ask our CX team to think on each week...Some sort of specific questions verses, ‘how is everything going’ Something so broad” 7:54