In this episode of Customer Service Secrets, Al Hopper, principal consultant at Nagurra Networks, joins Gabe Larsen to talk about how businesses can benefit from working on a tiered customer service model. In this thorough conversation about how it works, you’ll also learn why your organization should practice having different levels of service based on different groups of customers, how to apply it, and which types of businesses should have a tiered customer experience.

More About Al 0:43
Tier Customer Service 3:02
Who Tier Customer Service Right for? 7:28
How to have a successful Tier Model 10:07

“The biggest challenge is forgetting that you are a service organization to begin with. They start focusing on the tiered customer service get away with anything.” 15:58