How to do Research-Based Customer Journey Mapping | Bob Thompson, Customer Think
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Description
In this episode of Customer Service Secrets Podcast, we are going to be talking about journey mapping. To help us out with that we brought on Bob Thompson, the founder...
show moreAbout Bob and Customer Think 1:10
Journey Mapping in General 2:32
How to Journey Map Well 6:54
Information based Journey Map on 12:59
We think of journey mapping as, “walk in your customers’ shoes and then take pictures as you go and read their mind.” 3:09
Information
Author | Gabe Larsen |
Organization | Gabe Larsen |
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