Today on Kustomer we talk with John DiJulius, the president of the Dijulius Group, a customer service consulting firm. John and I talk about the current state of business and how to overcome trials in business such as the shutdown caused by COVID19. Rather than looking at this time as complete loss, John talks about using this time to get things done that your business really needs. We also talk about what our relationship with our clients, employees and leadership should look like during these tough times.

More about John 1:05
Working with Clients during hard times 9:22
Leadership and Employees Relationship 13:54
Using Trials to your Benefit 18:50

“Even a turkey can fly in a tornado, but when that tornado stops flying, the turkeys start dropping. So the people who have worked on customer loyalty and employee loyalty really shine and emerge as leaders in business.” 5:10