An ambitious plan to help people goes off the rails, and a man from Florida tries to fix things the only way he knows how: with prank phone calls. Further reading: Cat Ferguson's reporting on Google and Rehab (The Verge) - Part I Cat Ferguson's reporting on Google and Rehab (The Verge) - Part II David Segal's series on the business around addiction (New York Times) Ryan Hampton's American Fix: Inside the Opioid Addiction Crisis Palm Beach Post's Reporting on the Sober Home Crisis