What Happens When Marketplaces Use Humans To Deliver Customer Service
Jun 17, 2019 ·
26m 6s
When things go wrong for a marketplace consumer, the customer service representative becomes the stand-in for the whole company. Which is why Yapstone EVP of International Operations Peter Rowan says...
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When things go wrong for a marketplace consumer, the customer service representative becomes the stand-in for the whole company. Which is why Yapstone EVP of International Operations Peter Rowan says it is important to make sure staff are trained to make things right for customers ASAP.
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