Banking Customers Demand More Security — but Not at Expense of UX
Feb 17, 2022 ·
17m 30s
When accessing their digital financial accounts, customers want to have a choice of channels and devices to use. They also want to have a great user experience (UX), whether via...
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When accessing their digital financial accounts, customers want to have a choice of channels and devices to use. They also want to have a great user experience (UX), whether via a desktop website, app or mobile browser.
“That flexibility is really important, allowing choice for the consumers, what works for them — and it may be different on any given day,” Lindsay Dutton, Chief of Staff at Entersekt, told PYMNTS.
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“That flexibility is really important, allowing choice for the consumers, what works for them — and it may be different on any given day,” Lindsay Dutton, Chief of Staff at Entersekt, told PYMNTS.
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| Author | PYMNTS.com |
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