Often times we think of Customer Service and Customer Experience being one and the same.  In reality, customer service is actually part of the customer experience.  Most often we think of customer service as solving a problem or complaint which is a reactive experience.  On the other hand, the customer’s experience with you is a proactive approach.  To discuss this in more detail with me today is marketing expert Lauren Pibworth.  Lauren is a Branding and Marketing Strategist, and the Founder of Pibworth Professional Solutions.  For over 10 years, she and her team have worked exclusively with professional speakers to provide the branding and marketing support that they need to get on more stages.  Listen in to Episode 21 and our conversation on how you can create your own remarkable brand by focusing on service to provide the experience that attracts and retains your customers.

https://www.pibworthps.com/

http://samrafoss.com/