All relationships have an emotional component. How many companies have we decided to stop doing business with after watching how they treat their employees and customers? Leaders face an urgent need for increased empathy and emotional understanding of their customers and employees, yet these concepts are often not emphasized or neglected. Our understanding and approach to emotions must be altered. Emotions are the drivers of everything we do, are necessary for making decisions, and important to understand because they are linked to stock price. Today, Dr. Andrea talks with Beth Aarons from the Dorchester Collection Academy. Listen for tips from how this company gets customer and employee care and service right, to lead rather than follow the competition.

#ConversationReimagined

#ConnectingEmotionsToService

#CustomerCare