From advanced technology under the hood to robotic devices keeping us between the lines, today’s cars are definitely NOT your grandfather’s Oldsmobile. And with all of the changes affecting business, this is probably not his independent repair shop either. Independent repair facilities deal with cutting edge technology and vehicle systems every day – but many of them are still running their business the old fashioned way. ShopOwner editor Doug Kaufman and fourth-generation small business owner Tom Shay discuss what shops need to do to make tomorrow's shop successful.