THA 062: Come Backs – Prevention, Reputation and the Cost

THA 062: Come Backs – Prevention, Reputation and the Cost

1 0 7 months ago
The Dreaded Come Back: The Keys To Prevention.

Comeback prevention starts at the front door. It is all about communication. Writing enough information to the technician the better he/she can handle the diagnosis.

To improve the end product and to reduce comebacks, you must build quality into the repair process. Quality control checklists at the end of the repair can only do so much. Quality, not quota, is the strategy you need to adopt to reduce comebacks. You should always be looking to ... See More

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