Hiring a millennial service writer had a positive influence on this service professional.

In 1988 Mark Goldsmith opened Mark’s Independent Service in Chatsworth, CA. He aspired to be the best owner/technician he could be and constantly pushed himself to further his knowledge and understanding of the automotive industry.

Mark’s Independent Service works exclusively on Volvo, Lexus and Toyota vehicles. Mark and his team have always focused on fair values that put the customer first. He’s worked hard to create the type of auto repair company that has built trust with his customers and like to be known as a dealership alternative!

Mark’s recent hire of a female service writer of the millennial generation, he says, has made a big difference in his company. He was just recently fired from his service counter by his wife and his new service writer. Mark says it was the right thing and he is grateful for this change and others. He shares this story and many more in this warm and heartfelt interview.