https://youtu.be/uxBfn8p4ftU


Bambi Crozier, wife and co-owner with Neil Crozier, of Car Clinic in Lowell, AR (Northwest Arkansas), has a passion for the hardworking shop owner. Her vision to Change the Face of Automotive Care motivates and inspires every aspect of her daily operation. She entered the industry in 2012 as an entrepreneur shortly after moving back to Arkansas. She spent more than 11 years at AT&T in client relation roles and has a talent for looking at her business and the auto industry through the lens of a client. Bambi’s previous episodes  (https://remarkableresults.biz/?s=%22bambi+crozier%22) .


Kim Auernheimer, AAM is the Co-Owner & Business Manager of CS Automotive in Brentwood, Tennessee. CS Automotive was opened in October of 2006 in the back of a warehouse and now they call a 6,400 square foot, 10-bay shop home. Prior to joining her husband Rob in the business on a full-time basis, Kim had a career in Commercial Real Estate and Property Management. In July of 2011, she stepped out from the background of the business and joined her husband in the venture of creating an industry-leading standout


Kim continuously seeks out training for her and her entire team and put the teachings to use. Her belief in industry education has been a large influence on how much success and growth they have had over the last few years. She has a passion to improve the reputation of the Automotive Repair industry working alongside other shop owners and industry leaders to improve the overall experience of the customer from the moment they make that first call to the shop until they drive their car off the lot instilling transparency and developing trust during the entire process.


In 2017, she obtained her Accredited Automotive Manager (AAM) designation. This is a result of 120-credit hours of coursework in several core competencies including leadership, marketing, customer relations, accounting, and several other areas of automotive repair business management. Listen to Kim’s Episodes  (https://remarkableresults.biz/?s=kim+auernheimer) .


David Coury, AAI, CIC, is the Senior Account Executive of IGO Insurance Agency.


Key Talking Points:


Who can I call to review my insurance to make sure I have everything I need and compare what I have to what others in my industry may have?Your agent is a critical advisor to you


You must trust them. Have lunch. Look them in the eye


Find a specialist, if you can, in the automotive industry 


You don’t know what you don’t know. You may not know what to ask that is why a strong relationship with an agent will bring more to the table


What if my building burns down – are my tools covered? Are my clients’ cars covered? Are my employee’s wages covered? Is my lost revenue covered?At fault, not at fault


David says co-insurance is important.You’ll need to be close to the value of building on coverage


Actual rebuild costs, you need to be covered up to 80%


Business interruption for income is criticalYou can get 12 months actual loss sustained


Keeping you even


Read the fine print


Look at replacement costs of new equipment


COVID19Your policies may have a virus/bacteria exclusion


Workman’s comp may have a ‘disease at work clause’


The natural course of events should not be part of your Workmans comp


What if we have an accident in a client car? Is the car covered, are the other people covered, is my driver covered? What if there’s damage to another property?You did the work on a client’s car and something happened. You’ll want comprehensive coverage.


Liability will also cover if the client is driving


Test drives:Non-owned auto liability


Workmans Comp can come into play


There is Garage Keepers coverage


Consider an umbrella policy to cover catastrophic claimsBuy coverage based on your appetite for risk


David sees catastrophic claims $3-5 Million


Umbrellas do...