Transformation in Customer Service with Crispin Thompson | Align Your Business to This Idea of Experience
Feb 2, 2023 ·
19m 51s
Today we’re going to talk about transformation and how to really focus and align your business to this idea of experience. To do that, we brought on Cristin Thompson who...
show more
Today we’re going to talk about transformation and how to really focus and align your business to this idea of experience. To do that, we brought on Cristin Thompson who is currently the Vice President of Sales Enablement and Customer Engagement at QSC. You always want to make sure you’ve captured what was said, what was written, or what was conveyed. Now, do we need the faster horse? Or do we need to build a car? That all comes back to what your strategy is for your company or organization. Whether to take the advice of your customers really depends on what type of business you’re running and where you’re wanting to go.
www.linkedin.com/in/crispinthompson/
show less
- Crispin’s Background 1:00
- Where he goes when starting these initiatives 5:22
- Deciphering when to know that your way is better than what the customer thinks they want 7:25
- Why aren’t companies able to turn feedback into action? 11:11
- Final thoughts 16:29
www.linkedin.com/in/crispinthompson/
Information
| Author | Gabe Larsen |
| Website | - |
| Tags |
Copyright 2024 - Spreaker Inc. an iHeartMedia Company
