Without regular maintenance, your contact center’s back-end software can pile up, causing a drop in performance and even larger issues down the line. Even more concerning, if you are planning a move to the Cloud, you want to ensure you don’t carry legacy problems and dirty data with you. 
McGee-Smith Analytics President & Principal Analyst Sheila McGee-Smith and Blackchair CEO & Co-Founder Jason Owen share their tips for keeping your CX software clean and adaptable for future challenges.  
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