Nearly half of us would rather go to the dentist than call customer support. At heart, it’s a trust issue, and consistency and predictability lies at the core of great CX.
Hear our conversation with Shep Hyken, Chief Amazement Officer at Shepard Presentations, LLC:
- Why customer experience and customer expectations must be equal
- What “skimpflation” is and how brands should respond
- How to use chatbots seamlessly and effectively for great CX
More information about Shep and today’s topics:
- LinkedIn profile: https://www.linkedin.com/in/shephyken/
- Company website: https://hyken.com/
- I’ll Be Back by Shep Hyken
Ready to rethink what’s possible in CX? Follow us on Apple Podcasts, Spotify, our website, or anywhere you get podcasts.