Contact centers are a wealth of data.  But unfortunately, they're not always utilized that way.  And more importantly, those insights are rarely used to deliver a great customer experience. That's why we've started using the term "intelligent cloud contact center." Scott Kolman, VP Corporate and Product Marketing at Five9, recently came on the That’s Genius! podcast to tell us all about the intelligent cloud contact center…and how unleashing your contact center data can help you achieve a great customer experience.