66. Stabilize. Enhance. Transform. w/ Martin Cross
Dec 23, 2020 ·
23m 57s
To a large extent, AI is a buzzword. The trick — and the challenge — is finding the practical implementations of AI for contact centers. If you can show how...
show more
To a large extent, AI is a buzzword. The trick — and the challenge — is finding the practical implementations of AI for contact centers.
If you can show how AI helps customers during COVID, you get extra credit.
On a recent episode of That’s Genius!, we talked with Martin Cross, Group CTO at Conn3ct, about:
What the "stabilize, enhance, transform" journey is all about
How COVID accelerated the migration to new platforms
3 practical ways to deploy AI in a contact center
Listen to this and all our other That’s Genius! episodes at Apple Podcasts, Spotify, or our website.
show less
If you can show how AI helps customers during COVID, you get extra credit.
On a recent episode of That’s Genius!, we talked with Martin Cross, Group CTO at Conn3ct, about:
What the "stabilize, enhance, transform" journey is all about
How COVID accelerated the migration to new platforms
3 practical ways to deploy AI in a contact center
Listen to this and all our other That’s Genius! episodes at Apple Podcasts, Spotify, or our website.
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