Customer service has come a long way.  It used to be that if a customer needed help, they had to either make a phone call or come into your physical building.  Customers are leery of coming into contact with anybody if they don’t have to.  Thankfully, a lot of businesses have already set themselves up for customer service success, as Paul Selby highlighted recently on an episode of That’s Genius!    He talked all about:  The key technologies that are helping customer service drive The way that AI and analytics can drastically improve the customer service experience, particularly at this uncertain time.  The 3 biggest improvements to the customer service landscape over the last 10 years.  Listen to this and all our other That’s Genius! episodes with Apple Podcasts, Spotify, or our website.