“The machines are coming for our jobs!”  How many times have you heard someone say some version of this? “We’re all going to be replaced with automation!”    Or, “It’s just a matter of time before they give my job to a robot or a machine.”    While it’s true that AI is developing rapidly, maybe, just maybe, our fears about the irrelevance of humanity are just a bit to premature?    On this episode, we heard from Stephen Fioretti, VP, CX ISV Strategic Alliances at Oracle, about AI.    What we talked about: The future of AI and customer service. How to efficiently use AI in your customer service organizations. Why no matter how advanced AI gets, you still need a human side.  Listen to this and all our other That’s Genius episodes with Apple Podcasts, Spotify, or our website.