Over Indexing On Failure
Nov 22, 2022 ·
5m 4s
Banks have traditionally been very good at engaging customers when they lose. For decades banks have been posting letters to customers notifying them of all the fail states: Overdraft notices,...
show more
Banks have traditionally been very good at engaging customers when they lose.
For decades banks have been posting letters to customers notifying them of all the fail states: Overdraft notices, missed payments, failed FICO and credit scores.Whilst keeping these fine systems in place, there is a significant opportunity to swing the engagement index in favour of customer success.
show less
For decades banks have been posting letters to customers notifying them of all the fail states: Overdraft notices, missed payments, failed FICO and credit scores.Whilst keeping these fine systems in place, there is a significant opportunity to swing the engagement index in favour of customer success.
Information
| Author | Moroku |
| Website | - |
| Tags |
Copyright 2024 - Spreaker Inc. an iHeartMedia Company
