Although technology can answer nearly all of our problems, the future of customer support and experience lies within the human-to-human connection. 
Charlotte Ward is the Head of Support at Snowplow Analytics, a behavioral data platform built to empower data teams and solve today's most complex data challenges. Charlotte is also the host of the Customer Support Leaders Chat, where she talks about customer support, leadership, and all related things.  
Join us as we discuss:
How Charlotte views the different lanes of technical support  
Why easy access is an integral part of having good customer support 
The value of having a single point of contact for each case
Charlotte's advice for choosing the right tool for customer support 
Where Charlotte sees the future of customer support going