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Improve The Customer Experience by Putting Your People First w/ Alan House

Improve The Customer Experience by Putting Your People First w/ Alan House
Dec 9, 2021 · 30m 57s

Travel to, through, and from the airport can be a bit stressful; especially as we’ve navigated safety concerns through the COVID-19 pandemic.  Our guest today, however, is here to talk...

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Travel to, through, and from the airport can be a bit stressful; especially as we’ve navigated safety concerns through the COVID-19 pandemic. 
Our guest today, however, is here to talk about all the ways that experience is improving and just how important it is to value your employees.
Today’s guest, Alan House, Chief Human Resources Officer at OTG Management, talks about the airport experience, employment procedure, and the value of HR.
He joins the show to discuss:
Innovation at OTG Management and the roadmap for the next 12 months
Maintaining & reinforcing the position as an employer of choice
Winning the battle for talent & looking to the future  


To hear more episodes like this one, subscribe to CHRO Champions on Apple Podcasts , Spotify , Google Podcast, or wherever you listen to podcasts
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Author Sweet Fish
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