The focus of a successful data science team should not be on building complex models. It should be on building compelling experiences and manifesting creative solutions—that's the way to transform industries.
Jorge Lozano, Manager of Data Science and Innovation, and his team at Steelcase use this approach and the organizational impact has been tremendous.
In this episode, Jorge breaks down some of the innovative initiatives his team has been working on and the lessons they’ve learned along the way.
We discuss:
His move from customer service to advanced analytics at Steelcase
How predictive leads emerged from the ashes of a failed customer churn project
How to get an entire organization on board for an analytics initiative
The role analytics plays in retrofitting office spaces for a post-COVID return
The transition from a team of data scientists to a data science team


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