There is no framework or model for customer experience. Great customer experiences come from people doing great work.  
Adrian Swinscoe is an unapologetic punk. Adrian has been helping organizations do great things for their customers for over 25 years through consulting. He is the author of PunkCX, which he describes as a visual slap in the face to the customer experience industry. Adrian brings us a great discussion about many topics in the customer experience space.  
Join us as we discuss:
Why C-Level executives should participate in their customer experience. 
How to create organizations that are better for both customers and their employees. 
How leaders should think about help desk technology.