27 APR 2023 · Welcome to the replay of Prochant's webinar "Overcome Back-Office Hurdles: Unlock the Power of Your Infusion Pharmacy with Tina Ratliff." In this webinar, Tina Ratliff, a renowned expert in the infusion pharmacy industry, shared valuable insights and strategies to help you overcome the challenges of managing your back-office operations and maximize the potential of your infusion pharmacy. During the webinar, Tina discussed various topics, including effective inventory management, streamlined billing processes, and optimizing workflows to boost efficiency and profitability. Whether you're a seasoned infusion pharmacy owner or just starting, this webinar is packed with actionable tips and best practices to help you grow your business. Don't miss out on this opportunity to learn from one of the leading experts in the infusion pharmacy industry. Watch the replay now and take the first step towards unlocking the full potential of your infusion pharmacy. #infusionpharmacy #backofficehurdles #inventorymanagement #billingprocesses #workflowoptimization #pharmacywebinar #pharmacygrowth #pharmacybusiness

23 APR 2023 · Welcome to another exciting episode of The Modern Healthcare Back Office! In today's video, we're exploring the world of Infusion Pharmacy Revenue Cycle Management (RCM) and pitting our expert guest against the cutting-edge AI, ChatGPT. 💡Join us as we dive into the complexities of Infusion Pharmacy RCM, tackling key topics such as claim denials, reimbursement, billing, and coding. Our Infusion Pharmacy RCM expert, with years of hands-on experience, will face off against ChatGPT to see how they both approach RCM issues and determine whether AI can truly revolutionize the healthcare industry. 💊📊Don't miss out on this intriguing battle between human expertise and artificial intelligence, as we investigate the future of healthcare RCM, uncovering the pros and cons of relying on AI for solving revenue cycle challenges. 🤖Be sure to subscribe to The Modern Healthcare Back Office channel for more informative and engaging content on healthcare management, finance, and technology. Hit the notification bell 🔔 to stay updated on our latest episodes! #InfusionPharmacy #RCM #ChatGPT #AIvsHuman #HealthcareBackOffice #TheModernHealthcareBackOffice #AIinHealthcare #RevenueCycleManagement

19 APR 2023 · Join hosts Chuck Ellis and Rachel Schools on this exciting episode of The Modern Healthcare Back Office as they share their personal experiences in healthcare revenue cycle management and take you behind the scenes of the show! In this episode, Chuck and Rachel discuss the challenges they've faced in their careers, the lessons they've learned, and the valuable insights they've gained along the way. They'll also share some hilarious stories and memorable moments from their time in the industry. But that's not all! Chuck and Rachel are thrilled to announce Prochant's newest offering, Prochant Academy, launching on May 1st! Available on our YouTube channel, podcast feed, and prochant.com, this comprehensive educational platform will focus on everything you need to know about Revenue Cycle Management (RCM). Prochant Academy will cover the basics of RCM, its applications in healthcare, and offer tips and tricks for beginners and experts alike. Whether you're new to the field or a seasoned professional, Prochant Academy will provide valuable insights and resources to help you stay ahead in the ever-evolving world of healthcare revenue cycle management. Don't miss this special episode and be sure to subscribe to our YouTube channel and podcast feed to stay updated on the latest episodes of The Modern Healthcare Back Office and Prochant Academy!

5 APR 2023 · Welcome to the latest episode of the Modern Healthcare Back Office, where we dive into the world of healthcare revenue cycle management and the back-office operations that keep our healthcare system running smoothly. In this episode, we sit down with Joey Graham, the Chief Revenue Officer of Prochant, and BJ Martinelli, the head of HME sales at Prochant, to discuss their recent experience at Medtrade 2023. Medtrade is the premier trade show for the home medical equipment (HME) industry, and it brings together the top experts, innovators, and vendors in the space. In this episode, we'll explore the hot topics that emerged at the show, from the latest technology solutions to the regulatory issues facing HME providers. Joey and BJ will also share their insights on what teams should consider when planning to attend Medtrade, and how to get the most out of the event. They'll offer tips on how to navigate the show floor, how to network effectively, and how to stay up-to-date on the latest trends and best practices in healthcare back-office operations. Whether you're a seasoned veteran of the healthcare industry or just starting out in the world of revenue cycle management, this episode is a must-watch. Tune in to learn from the experts at Prochant and stay ahead of the curve in this rapidly-evolving field.

1 APR 2023 · Welcome to another episode of The Modern Healthcare Back Office Podcast, where we explore the intricacies of HME revenue cycle management and provide actionable healthcare business solutions. In today's episode, our guest Joey Graham, an HME back office workflow expert with over 20 years of experience, discusses common mistakes in HME workflow management and shares valuable insights on how to optimize your team's performance. Join us as we dive deep into: - The traditional HME workflow management process and its built-in problems - The impact of technology on modern HME revenue cycle management, including e-referrals and automation - The unique challenges of managing front office vs back office operations and proven strategies to overcome them As a seasoned professional in the healthcare industry, Joey Graham has dedicated his career to optimizing HME back office workflows and developing effective healthcare business solutions. Tune in to learn from his expertise and improve your organization's HME revenue cycle management processes. Don't miss this episode if you're looking to enhance your understanding of HME workflow management, revenue cycle management, and healthcare business solutions. Subscribe to The Modern Healthcare Back Office Podcast for more insightful discussions on the latest trends and best practices in healthcare back office operations.

19 MAR 2023 · Join Chuck and Rachel as they talk to Infusion Back Office expert Tina Ratliff about why a functioning feedback loop is often the most needed but least applied tactic in healthcare back office processes. Tina will break down what a proper feedback loop looks like and provide valuable information on how to implement one into your own office. Questions? Ask Tina directly at mailto:tinar@prochant.com - don't miss this informative episode!

13 MAR 2023 · On this episode of the Modern Healthcare Back Office podcast, Rachel and Chuck take a deep dive into how healthcare back offices can protect themselves against ransomware attacks in 2023. They'll discuss the latest threats, potential solutions, and what organizations should be doing now to prepare for the future. They'll also explore ideas such as cloud-based security models and artificial intelligence tools that could help reduce the risk posed by malicious actors. Join Rachel and Chuck as they explore these important issues!

1 MAR 2023 · In this episode of The Modern Healthcare Back Office, Infusion Pharmacy RCM expert Tina Ratliff dives into the three key areas where most mistakes are made on intake processes for infusion companies. She provides valuable insights on how your staff can easily increase efficiency, lower mistakes, and expedite close rates. Tina's expertise in infusion back-office operations is unparalleled, and her tips will help your company streamline its processes and maximize profitability. Don't miss out on this informative episode of The Modern Healthcare Back Office! For more information on how Tina and the Prochant team make healthcare companies amazing, visit prochant.com.

19 FEB 2023 · In this episode, Rachel Schools takes the wheel for part 2 of discussing quantum leadership and how it differs from traditional organizational structures. Drawing on her vast experience in healthcare, Schools will provide listeners with a fresh perspective on leadership, highlighting the importance of communication, collaboration and innovation in today's dynamic healthcare environment. Throughout the episode, Schools will share examples of quantum leadership in action - showcasing how this approach can drive success for healthcare organizations. Whether you're an executive or a team leader, you won't want to miss this thought-provoking conversation about the future of leadership in healthcare.

12 FEB 2023 · Melissa Wagner is back to provide insight into how the end of the Public Health Emergency (PHE) on May 11th will affect the healthcare back office and what teams can do now to prepare. Drawing from her extensive experience in the healthcare industry, Wagner will provide listeners with actionable guidance on how to ensure their operations are ready for the post-PHE era. Don't miss this informative podcast episode on how to make sure your practice is prepared for a new landscape!